Terms & Conditions

This Agreement sets out the entire arrangement between us. Since we know reading legal documents is not the most fun, we’ve tried hard to keep things as simple as possible, which means no complicated jargon! With this Agreement, we simply want to ensure we provide you with clear expectations as we start work together towards achieving your goals. 

1. The Agreement

You are agreeing to enter into a Coaching Program (“the Program”) with Celinne Da Costa LLC of 124 Broadkill Road #432, Milton, DE 19968-1008 (referred to in this document as “We”, “Our” or “Us”).

2. The Services

2.1. The Services (“Services”) we shall deliver as part of the Program are as listed on the sales page and are delivered through a personal account set up on the course hub: http://courses.celinnedacosta.com/. Any additional contact or support you request that is not included in the Services above will require separate terms and conditions and separate fees will apply.

2.2. 1 x private one-to-one coaching sessions lasting 30 minutes to be delivered by Zoom or another online meeting facility; session must be scheduled within 30 days period after purchasing the program. 

2.2. Our delivery of the Services will be subject to these Agreement terms and you accept them when you agree to purchase our Program and provide payment of the Program Fee unless we agree in writing otherwise.

2.3. When we deliver the Services to you, we may engage the services of our employees, contractors, and such other third-party providers as may be necessary.

2.4. We agree to use our best endeavors to deliver the Services within the timescales set out within this document, but in purchasing this Program, you accept and understand that as we operate a global business that involves regular travel across the world, delays to the delivery of the Service may arise due to location, time differences, or lack of secure, reliable or accessible telecommunication services. Where we experience delays in delivering the Services to you, we’ll do our best to inform you in advance or where that is not possible, we’ll notify you as soon as we can once accessibility is restored.

3. Our Obligations

3.1. We agree to deliver the Program and the Services to you with reasonable care and skill.

3.2. Material will be posted on the course hub at http://courses.celinnedacosta.com/login/. It is the Client’s responsibility to review and download any material, and to show up to any live training. If for some reason details on the training or material are not received, it is the Client’s responsibility to notify Company.

3.3. 1:1 session with a member of Team Celinne must be scheduled within 30 days of purchase. After this period, sessions are no longer available unless at the company’s discretion. 

4. Payment Terms

4.1. The fee for the Program is as stated on the course hub and can be viewed on your order receipt (“the Fee”). Fees vary per course.

4.2. Payment of the Fee shall be made via the invoice provided using any form of Bank Card.

For additional payment options, please contact us directly at info@celinnedacosta.com using “Payment Options” in the subject line.

4.3. The Fee must be paid immediately upon receipt.

4.4. The Fee shall be paid without any deduction or any withholding except as may be required by law.

5. Refund Policy

5.1. A refund shall be issued in the following circumstances:

5.1.1 Refund request is submitted in writing to info@celinnedacosta.com within 14 days of purchase. After 14 days, refunds will not be accepted under any circumstance. 

5.1.2. With the refund request, Client submits the 5 completed workbooks from the Tell Your Brand Story course. Refund requests without evidence of having engaged with the material will not be considered, and evidence submission after the 14 day period will not be accepted.

6. Cancellation and Termination

6.1. This Agreement between us may be terminated by either one of us giving the other notice by email in the following circumstances:

6.1.1. either one of us breaches a term of this Agreement, and where it is a breach capable of remedy, fails to remedy that breach within 14 days of being notified by the other person; or

6.1.2. either one of us breaches a term of this Agreement which is incapable of being remedied; or

6.1.3. you provide us with 14 days’ notice to cancel this Agreement. Please remember if you cancel this agreement within 14 days, refund policy from clause 5 applies, otherwise, you will be liable for full payment of the Fee despite any notice of cancellation.

6.2. We reserve the right to limit delivery of the Program or suspend, and/or terminate this Agreement without refunding any Fee, whether paid, or remaining due, if we reasonably determine that you are:

6.2.1. preventing us from delivering the Program and the Services in any way. Such behavior shall include, but not be limited to, displaying a lack of interest in the Program or Services, repeatedly ignoring or failing to respond to emails or other messages, communicating in a way which is abusive or intended to cause offence; and/or

6.2.2. failing to follow or abide by any term of this Agreement, whether such action constitutes a material breach or not.

6.3. Upon termination of this Agreement for any reason:

6.3.1. any Fee or other monies owing to us shall become immediately due and payable unless we were in breach of the Agreement;

6.3.2. any term of this Agreement which either expressly or by its nature relates to the period of time after termination and/or the Services have been delivered shall remain in full force and effect;

6.3.3. both of us agree to stop using, either directly or indirectly any Confidential Information, and shall immediately return to the other any documents in our possession or control which contain any Confidential information

7. Events outside of our control

7.1. Whilst we shall make every effort to deliver the Program to you, certain events may arise which are outside of our control and which may affect our ability to deliver the Program. Such events may include Strike, War, Riots, Lock Outs, Fire, Flood, Accident, any Act/Omission of a Telecommunications officer or Third-Party Supplier of Services, or any other circumstances beyond our control (“Events’). Should an Event occur then the timescales for delivery of the Program shall be extended until a reasonable time after the Event, and under no circumstances shall we be liable for any loss or damage suffered by you as a result.

7.2. Should an event occur, such as a global pandemic, that still allows the Parties to deliver and participate in the Program, all terms shall remain in force.  Please note that a pandemic does not release you from making timely payments.

8. Confidentiality, Intellectual Property and Data Protection

8.1.1 For the purposes of this Agreement Confidential Information shall mean personal information, ideas, any business practices, materials, content, documents, video and audio recordings, presentations, resources, downloads, podcasts, workbooks or any other confidential and/or proprietary information (“Confidential Information”). 

8.1.2. In order for you to benefit fully from this Program, you accept that you will be encouraged to disclose Personal Data and/or Confidential Information. We understand and respect the value of such information and shall not, either directly or indirectly, communicate or disclose, make available to, or use for our own benefit or for the benefit of any other person or entity any Confidential Information that you may disclose to us or that may be disclosed as part of your participation in the Program other than to our employees, contractors, agents or advisors, to the extent necessary for delivery of the Program. Notwithstanding the previous section, you are aware that group coaching calls are live and any information you share will be shared with others on the call.  By participating in these calls, you grant us the irrevocable right to record the group coaching calls and share the recordings with all current and future participants in the Program. We will not share any information outside the scope of this Program. Further, you understand that anything posted in our Facebook group will be visible and shared with all other members of the Program.  We are not liable if any information shared in this forum is shared elsewhere by another participant.

8.1.3. Confidential Information, for the purposes of this Agreement, excludes any information that: was already known to us prior to being provided with that information by you; is already accessible in the public domain; is provided to us by a third party separately from this Agreement and without any breach of the terms of this Agreement; or is produced, developed or collated by us independently of you and without any breach of the terms of this Agreement.

8.1.4. Where we process your personal data, we shall do so in accordance with the terms of our Privacy Notice which can be found on our website at www.celinnedacosta.com.

8.1.5. We are grateful to receive testimonials, comments, reviews, images or similar information (“Reviews”) that may include your name, photo or video. As part of this Agreement you consent for us to exhibit, copy, publish, distribute, use on or in any of our website, pages, other social media sites, advertising, marketing campaigns or email communications any of these Reviews as we reasonably require to lawfully promote our business. You can withdraw your consent at any time by emailing us.

8.1.6. By purchasing the Program, you hereby agree and undertake that from the date of this Agreement: not to infringe any of our copyrights, patents, trademarks, trade secrets or other intellectual property rights; that any Confidential Information disclosed by us is confidential and proprietary, and belongs solely and exclusively to us; not to disclose, communicate, reproduce, distribute, make available to or use for your own benefit, whether personally or commercially, and whether directly or indirectly, our Confidential Information and any other materials and resources provided during delivery of the Program or use it or them in any manner other than as necessary as part of your participation in the Program; not to use any of our Confidential Information or other materials or resources for any purposes which are unlawful, would cause harm or distress to another person, or would cause damage to our business or reputation; that all information and data provided by us whether marked Confidential or not is our confidential and proprietary intellectual property and belongs solely and exclusively to us, and may only be used by you as expressly authorized by us and nothing in this Agreement constitutes a transfer of any intellectual property or grant of a license or any right to use unless expressly agreed in writing by us;

8.1.7. As part of our delivery of the Services we shall grant to you a personal, limited, non-transferable, non-exclusive, revocable license to access and use the materials and resources we provide solely for your private and personal use in connection with the Program. Your license becomes valid upon payment of the Fee and any other monies owing to us.

8.1.8. Where any of the materials and resources we provide contain intellectual property belonging to a third party, your use of that material will be governed by that third party’s terms and it shall be your responsibility to seek consent to use that material. We will not be liable to you in connection with your use or attempted use of any materials that contain intellectual property belonging to a third party.

8.2. The obligations set out above shall not apply where it is necessary for us to disclose in connection with legal proceedings, prospective legal proceedings, to allow us to obtain legal advice, or where we have been directed to do so by a court or other body of equivalent jurisdiction.

9. Liability

9.1. We have made every effort to accurately represent the Program and the Services. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including his or her background, dedication, desire, and motivation. As with any business endeavor, there is an inherent risk of loss of capital and we make no guarantee, representation, or warranty with respect to the Services provided.

9.2. We shall not be liable to you for any indirect, consequential or special damages.

9.3. In the event you incur damages as a result of our default or violation of any of the terms of this Agreement, then our entire liability under this Agreement is limited to the Fee amount paid by you to us as at the time the loss is sustained.

9.4. Throughout the duration of the Program and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm Celinne Da Costa, her company, agents, employees, contractors, or clients, or its or their reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to us, our agents, employees, contractors, or clients.

9.5. Should a dispute arise between us in connection with this Agreement which we are unable to resolve amicably then we both agree to refer the matter to an independent mediator for resolution. In the event an agreement can still not be reached then legal action can be commenced.

9.6. You agree to indemnify us against any costs, liability, damages, loss, expenses or claims that we incur as a result of your default or violation of any term of this Agreement.

10. Notice

10.1. Any reference in this Agreement to the provision of a notice shall mean notice in writing sent by email to the email address included in this Agreement. All emails will be taken as delivered 48 hours from valid transmission.

10.2. If you change your contact email address it will be your responsibility to notify us so that we can update our records.

11. General

11.1. The failure of either one of us to actively enforce any provision of this Agreement shall not constitute a waiver, diminution or limitation of any right (including any enforcement rights).

11.2. In the event any provision of this Agreement is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.

11.3. This Agreement represents the entire agreement between us and supersedes all other negotiations, drafts, correspondence and discussions prior to the date this Agreement is signed.

11.4. You agree that no other representations have been made by us to induce you into purchasing the Program and no modification to this Agreement shall be effective unless in writing and signed by us both.

12. Applicable Law

12.1. This Agreement is formed in the United States, which is our principal place of business, and this Agreement and the rights of us both shall be governed by the laws of the United States and in the absence of any controlling federal law, with the laws applicable to the State of Delaware.

13. Dispute Resolution; Costs and Fees; Applicable Law/Venue:

Both Company and Client agree to make every effort to resolve disputes without the need for third-party assistance.  If that cannot be done, Company and Client agree to utilize mediation in order to resolve the dispute.  The mediation will either be held in Delaware or through an online mediation service. Both parties must agree to the mediation service and mediator to assist in resolving the dispute.  Both parties agree that their good faith participation in mediation is a condition precedent to pursuing any other available legal remedies.

Parties agree that this Agreement shall be governed by and construed in accordance with the laws of Delaware.  Parties agree that the venue for any court proceedings arising out of this Agreement shall be in Delaware.

If Company is the successful party to the dispute resolution, Company will be entitled to costs and fees incurred in resolving or settling the dispute, in addition to any other relief to which Company may be entitled.